Terms and conditions

1. What these cover

These terms apply to removals, packing, containerised storage and related transport carried out by Wimbledon Removals for customers in Wimbledon and the surrounding area. They form part of the agreement between us once you accept a written quotation.

2. Surveys and quotations

We survey before we quote. The survey establishes the volume, the access at both ends, the packing depth and whether anything is to be stored. A written quotation is valid for thirty days from its date and is given against the inventory recorded at that survey.

If the inventory changes — a garage, a loft, a shed or a room that was not shown to us — we will tell you before proceeding and confirm any revised figure in writing. We do not vary a quotation on the day without your agreement.

3. Booking and payment

A booking is confirmed when you accept the quotation in writing and pay any deposit stated on it. Where a deposit is taken it is refundable in full if you cancel more than fourteen days before the booked date. Inside that period it may be retained in whole or in part against costs already committed.

The balance is payable in accordance with the quotation, and in any event no later than fourteen days from the invoice date unless we have agreed otherwise in writing. Interest may be charged on sums outstanding beyond that.

4. Access, parking and what rests with you

You are responsible for telling us about access at both ends: floors, lifts, staircases, gates, private roads, weight restrictions and anything else that affects whether a vehicle can reach the property. We apply for parking suspensions where a street requires one, but we cannot guarantee that a local authority will grant one or that a granted bay will be free of obstruction.

Where access proves materially different from what was described and the job takes substantially longer or needs different equipment, we will discuss it with you at the time rather than adjust the invoice silently.

5. Goods we will not carry

We do not carry hazardous or prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition or anything similar. We do not carry perishable food, living creatures, or plants except at your own risk. We ask you to keep money, jewellery, deeds, passports, medication and similar valuables with you rather than putting them on the vehicle.

6. Cover for your goods

Goods in transit and in store are covered to the level stated on your quotation and in the storage agreement, subject to the exclusions stated there. Items of unusual value must be declared before the move so they can be handled and covered appropriately.

Goods you have packed yourself are covered for loss or damage caused by our handling, but not for damage attributable to the packing itself. That is not a technicality — it is why we recommend letting us pack glass and kitchens.

7. Storage

Stored goods are loaded into numbered containers, inventoried and sealed at the collection address. Charges accrue from the date of collection, in the periods set out in the storage agreement. Access to stored goods is by arrangement and requires reasonable notice, since a container must be brought out and opened with someone present.

Where storage charges remain unpaid and we have given written notice allowing not less than thirty days for settlement, we may exercise a lien over the goods and ultimately sell them to recover what is owed, accounting to you for any surplus.

8. Delays and matters outside our control

We plan carefully and we still cannot control traffic, weather, port conditions, customs processing, the actions of third parties in your chain, or a local authority suspension that is not honoured. Where something outside our reasonable control affects your move we will tell you promptly and work out the best available course with you.

9. International moves

On moves outside the United Kingdom, customs clearance is carried out by us or our appointed agent against the inventory recorded at your property. You are responsible for obtaining the documents identified on the relevant country page as yours to obtain, and for the accuracy of the information you give us for the declaration. Duties, taxes or charges levied by an authority in the destination country are payable by you unless the quotation states otherwise.

10. Claims

If something is lost or damaged, tell us as soon as you notice, and in any event in writing within seven days of delivery or of removal from store. Please keep the item and its packaging so it can be inspected. Reporting late may affect what can be recovered under the cover.

11. Cancellation by us

We may cancel or postpone where carrying out the work would be unsafe, unlawful, or impossible for reasons outside our control. In that event we will refund sums paid for work not carried out.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Questions

If anything here needs explaining before you book, ask on the contact page. We would rather answer it now than argue about it later.